Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Can I get a refund if something is wrong with my order?

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensures you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on primarena.shop receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (minimum 5 and maximum 20-25 business days, depending on your region). This does not include1-3 business days processing time;
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money-back guarantee. Just send us a message on Contact Us page or send us an email to support@primarena.shop and we will refund the purchase price upon receiving the return.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly contact us to discuss the details.

Easy Returns

All our products are backed with a 14-day money-back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

• Face and body products, if opened, used, or have a broken protective seal
• Underwear, if the hygiene seal is not intact or any labels have been broken
• Swimwear, if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery, if the seal has been tampered with or is broken